Grievance officer
Complaints about a listing, your data or the service are handled by our grievance officer, who acknowledges every complaint within 48 hours and resolves it within one month.
1. Contact
- Name
- Rahul Pratap Singh
- orciprahul@gmail.com
- Phone
- +91 77380 01380
- Address
- Thane, Maharashtra 421204
2. How to raise a grievance
The quickest way is the report form: it records your complaint and gives you a reference number straight away. You can also write to the email above. Tell us the listing's address on Clasly (if it is about a listing), what is wrong, and how to reach you if you want a reply.
3. What happens next
- We acknowledge your complaint within 48 hours, quoting your reference.
- We resolve it within one month (30 days) and tell you the outcome if you gave contact details.
- Requests to correct or take down a listing are reviewed first; a court or government order is acted on at once.
4. If you are not satisfied
For personal data, you can complain to the Data Protection Board of India. For consumer matters, you can approach the consumer commission or the National Consumer Helpline.